After the sale, they text you
Most buyers feel abandoned once they drive off the lot. RV Front Desk answers their questions by text, troubleshoots and diagnoses, and hands off to your team or a certified RV tech.
Your staff, or a certified RV tech
On the base package
The handoff goes to your own staff.
RV Front Desk troubleshoots and diagnoses first, collecting the details, the RV's year, make and model, and photos. It never directs a customer to make a repair. Then your team picks up the same thread with everything already in it.
With the paid upgrade
A contracted, certified RV tech joins on a video call.
It arrives as a link in the same text thread. The customer points their phone at the problem, and the tech talks them through it.
The call writes its own summary
- Customer
- Chris
- RV
- 2026 Jayco Eagle HT 29RLC
What the customer reported
The water heater will not light on propane.
Checked on the call
- Propane tank valve open and other propane appliances working
- Water heater switch on at the control panel
- Error light on the water heater board
The dealer is alerted with the part described on the call, so the parts counter makes the sale.
Written automatically from the recorded call. The tech typed nothing.
What the customer reported
The problem, in the customer's own words.
What was checked
Each step the tech walked through, listed.
What happens next
The outcome, and who gets alerted.
The tech types nothing.
It is all written from the recorded call.
Live tech calls are recorded and transcribed, and the AI writes the summary automatically.
Every call ends one of four ways
Each outcome has a next step, so nothing the tech finds is left with the customer.
Fixed on the call
This includes user error. RV Front Desk checks in the next day to make sure it is still working.
Needs service
It books a service appointment, and your service department gets the written summary.
Needs a part
You are alerted, so your parts counter makes the sale.
Safety issue
The customer gets stop-using instructions, and you get an immediate alert.
Your customers never pay.
After-sale support is also a reason a buyer picks your dealership, not just an after-sale cost. And because texting handles the repeat questions, your team serves more customers without adding staff.
Give every buyer someone to text
Look at a sample dealer site, then talk it through with us.