Support for every renter, mid-trip.
A renter texts your company when something goes wrong. RV Front Desk helps first, then hands off to your staff or a live RV tech.
It never directs a renter to make a repair.
Help first. Never a repair.
- How to use the RVRenters ask how something works, and RV Front Desk helps them find out.
- Basic troubleshootingIt walks through the simple checks a renter can safely make.
- DiagnosisIt collects what your team needs: the RV's year, make and model, and photos.
Then it hands off.
RV Front Desk collects the details, then passes the conversation on. Your staff see all of it.
Larkin Road RV RentalsInbox, 3 open
RV Front Desk is handling this conversation.
Base package
The handoff goes to your own staff. They take over, and hand it back when they are done.
Live tech upgrade
For renters who need more, the paid upgrade brings in a live RV tech.
A live tech joins by video.
With the live tech upgrade, a contracted, certified RV tech joins on a video call, sent as a link in the same text thread.
Elena Marsh, 2026 Jayco Redhawk 26M
Larkin Road RV Rentals gets an alert and decides the next step.
Written automatically from the recorded call. The tech typed nothing.
The call is recorded and transcribed, and RV Front Desk writes the summary automatically. The tech types nothing.
- Recorded
- Transcribed
- Summary written automatically
Four ways a call ends.
Every live tech call ends in one of them, and each has a next step.
Fixed on the call
The problem is solved during the call, including when it turns out to be user error. RV Front Desk checks in the next day to make sure it is still working.
Needs service
Your company gets an alert and decides the next step.
Needs a part
Your company gets an alert.
Safety issue
The renter gets instructions to stop using it, and your company gets an immediate alert.
Give your renters help on day two.
See the sample rental site, then talk with us about trip support for yours.